EDITOR – I would like to respond to the gentleman who said he was so impressed with Pinetown Home Affairs.
We too have been to this home affairs numerous times. Firstly to apply for my child’s passport which she needs relatively urgently for overseas travel with her school.
We received the SMS rather quickly, two weeks and were quite astounded – so far so good.
Then we went to collect it – we arrived on different days at different times, and were told ‘there were no more tickets’ by the security and the gent who takes the money for the parking. However, we could buy a ticket from one of the ‘men’ standing in the front of the queue. Really?
So now we give our friends tickets, and the public who travel for miles on taxis with children get turned away because unscrupulous people have found a way to make money. Needless to say, on all occasions we left not wanting to fall for this system of extortion.
If someone could give me the name and number of the person in charge, and they would answer their phone – I would like to have a chat with them.
Also – think about this – 60 tickets on a Saturday morning – really – they work from 8.30am to 12.30pm check their website – that is 4 hours. If there are a minimum of five staff working that day (and there are generally more), it means that they deal with 3 people per hour as four hours divided by 60 tickets is 15 people then divided by the number of staff and you have a grand total of three people served per hour per staff member and you call this service, Sir? How slow are you allowed to work and still get paid.
They work per hours listed, not per their idea of how many tickets are given out per day. They work until the public are served, that is what your hard earned tax is paying for.
Disgusted with Pinetowns home affairs.
Tracy
Pinetown
