E-HAILING drivers have embarked on a shutdown and have vowed to continue until their grievances are met.
Drivers have parked in various areas around the province, and the Highway Mail spoke to drivers at Anderson Road in Pinetown.
One of the drivers, who is also a member of the KZN E-hailing Council, Mthokozisi Buthelezi, said they felt they have had to take action following numerous complaints being ignored.
Also read: Be safe on the wet roads, plead paramedics
He said there are several critical issues affecting the livelihood and safety of drivers and vehicle owners who operate on platforms such as Bolt, Uber and In Drive.
“Just recently, a driver went missing, only for his car to be found burnt with him inside the boot.”
Among other grievances, the drivers said there are excessive commission fees.
“The current commission structure is unsustainable, with drivers and vehicle owners losing up to 40-50% on some trips.
“This has led to severe financial strain, making it difficult for us to cover basic expenses such as fuel and vehicle maintenance.”
The drivers said they need all app users to register with a valid ID and undergo face recognition.
“This applies to both existing customers and new riders, ensuring that the identity of every user is verified, which will greatly enhance the safety of both drivers and passengers.”
Also read: Police search for KwaDabeka missing e-hailing driver
He said they also request the removal of certain promotional offers that lack transparency and negatively impact drivers’ earnings.
“Some trips are priced at promotional rates that do not fairly compensate the drivers, effectively operating at a loss.”
The council apologised for the inconvenience this is causing to their customers.
“We strive to create a fair and safe working environment for all e-hailing service providers.”
For more from the Highway Mail, follow us on Facebook , X and Instagram. You can also check out our videos on our YouTube channel or follow us on TikTok.
Click to subscribe to our newsletter here
