eThekwini roadshows bring municipal staff to a mall near you
The roadshows will give consumers an opportunity to speak to municipal officials face-to-face and raise any issues or concerns.
MAYOR Zandile Gumede has mobilised the City’s Customer Service Units to visit people through the City’s Customer Service Roadshows scheduled to take place at popular malls during the coming weekends.
This gives consumers an opportunity to speak to municipal officials face-to-face and raise any issues or concerns.
Customers can speak to staff from Revenue, Water, Electricity, Sizakala Customer Care and the City Integrity and Investigation Unit. They will be onsite and online.
This programme is part of Mayor Gumede’s promise of ensuring service delivery remains at the pinnacle of the municipality’s function.
The Mayoral Hotline, launched earlier this year was a positive step towards alleviating the frustrations and concerns raised by many residents.
One particular area of concern raised was the implementation of the Revenue Management System (RMS) and the issues of inconsistent billing.
The implementation of RMS has seen several teething problems but, like any new application, the initial challenges have been resolved.
ALSO READ: Mayor launches City’s integrated toll free contact number and mayoral hotline
In the last 10 months concerns and problems have been dealt with by the vendor and migration teams.
The reading of meters and the upload and download of the read routes are being more stringently monitored and the current system is stable and correct bills are being generated.
Customers will be able to raise any utility service related query, update information, register on eServices and make payment arrangements for any outstanding accounts. They may also apply for a rates rebate should they qualify or simply check if their current account is in order.
Services on offer:
-Revenue: Account enquiries, consolidations, transfers, terminations, credit authorities and rebates to senior citizens.
-Water: Accounts inquiries, meter readings queries .Water leaks and registration of water services.
-Electricity: Accounts enquiries, meter readings and checking of application statuses.
-Sizakala: Any other municipal related services enquiries and employment application forms
12 and 13 May 9am-6pm :
Gateway Mall – Spar Court
Pavilion Mall – Game Court
Phoenix Plaza – Verimark Court
19 and 20 May: 9am-6pm
Galleria Mall – Dischem / Mr Price Court
Musgrave – Red Square Court
Bridge City – Shoprite Court
9 and 10 June: 9am-6pm:
Mega City /Kwa Mnyandu
Chatsworth Centre – Taxi Entrance
Hammarsdale – Spar / Pep Court
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