Government services will commence full reopening from 1 June which Sassa states will accelerate the pace of paying out the Covid-19 Social Relief of Distress grants.
At the moment SASSA is operating with a third of its staff during level 4 and a move to level 3 will increase human resource capacity drastically so that payments are made quicker than it is currently.
Sassa, therefore, asked recipients who have not received their R350 Covid-19 relief grant payment for May, to wait a little longer.
This comes after frustrated recipients questioned the agency on why it issued a payment schedule for its other grants in June, instead of first addressing the burning issue of payments for this month.
Sassa reports that much progress has, however, been made in preparing for the payment of large numbers of the Covid-19 Social Relief of Distress grants.
Sassa began using WhatsApp for applications but had to move to other platforms like the srd.sassa.gov.za website and Unstructured Supplementary Service Data (USSD).
This was after the WhatsApp system was flooded with unprecedented numbers of applications per hour.
The situation was also further challenged by the fact that applicants tried to upload supporting documents through the various platforms, despite this not being necessary.
All these application channels have been stabilised and the application process is now significantly smoother, Sassa claimed in a press release issued.
“After increasing capacity of the application channels, Sassa moved swiftly to testing the payment side of its system.
“A sample of 10 beneficiaries was used to test the efficacy of the payment mechanism and nine were successfully paid.
“One applicant had captured his banking details incorrectly, but this has since been corrected.
“This payment test should be seen for what it is.
“Just under 5 million applications have been received and this figure includes duplications, incomplete and invalid applications.”
According to Sassa, some applicants were sent messages to provide banking details and they are requested to respond quickly so they can be paid before month-end.
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Unbanked applicants will be paid through money send using an ATM of their choice.
“Sassa will finalise contracting for this facility with the banks so that such payments can be made.
“Beneficiaries can also open accounts at their nearest post office.”
“It was important for SASSA to only start paying out this grant after tight systems have been established and tested to avoid wasteful expenditure and fraud.
“It has not been as easy as it has been made out to be in media circles due to the dependencies along the value chain”
They also stated that the task of ensuring that the correct and deserving individuals are paid has started in earnest.
“This process involved intense negotiations with institutions in the value chain and this, unfortunately, accounted for the delays that were encountered.”
These delays Sassa said, proved to be worth it, given the number of applicants that could be excluded during the process as they are either in receipt of social grants or UIF – two factors which expressly disqualify applicants from receiving this grant.
Sassa’s CEO Totsie Memela, however, extended an unreserved apology to those inconvenienced by the slower than expected process.
“We received just under 5 million applications for this new grant and we had to compare information provided by applicants with other government and private databases to ensure that people with an income and recipients of other social grants are not included in these applications.
“In addition, we had to remove duplicated and incomplete applications which account for nearly 50% of all applications received.
“Up to now, we have eliminated a number of undeserving applicants and this has saved the Fiscus close to R14 million which could have sky-rocketed to over R81 million by October.
“As soon as the vetting of applications is completed, the payments will start rolling in at an even faster pace,” the CEO concluded.
Citizens are reminded that no applications for the special COVID-19 relief grant will be taken at Sassa offices because only electronic applications are accepted.
