The Highvelder recently received a letter from a concerned resident about service delivery at the local licensing offices.
He described the visit as no walk in the park and said taxpayers are used as punching bags.
The resident also described the personnel as arrogant and unprofessional with zero Batho Pele principles.
He felt that they were discriminatory, racist and ignorant.
The Highvelder enquired at the Msukaligwa Municipality and municipal spokesman, Mr Mandla Zwane, appealed to any aggrieved members of the community to exhaust all available, municipal complaints mechanisms.
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“Complaints may be lodged in a variety of ways such as a verbal expression or the suggestion box,” he said.
Mr Zwane explained that the complainant should firstly raise the complaint with the front-line service staff to resolve the matter promptly.
Thereafter if the complainant is still dissatisfied, he or she can escalate the complaint to the Chief Licensing Officer, the Director and the Accounting Officer (Municipal Manager).
Mr Zwane alluded to the fact that all employees wear name tags for identification and easy reference purposes.
He also said when residents lodge a complaint, they must include the name of the employee to solve the problem.
Mr Zwane was adamant the municipality subscribes to the principles of “Batho Pele”, meaning putting people first.
“The municipality extends its unconditional apology to any citizen who has been mistreated by any municipal employee.”
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