The City wish to inform all residential customers who have been affected by either not receiving the full 100kWh free basic electricity units on tariff A or being charged R230 for the fixed charge on tariff B and have not claimed or received any replacement units that they will now be able to receive these units with their next purchase, irrespective of the date of the month.
Alternatively, customers can request replacement units at any municipal offices if not intending to buy anytime soon.
Replacement units do not expire.
Tariff B customers who have already partially collected/received their R230 fix charge replacement units will receive the remainder 11.1kWh replacement units in due time as another process is required to be processed to allocate it with their next purchase.
Customers who wish to collect it at the offices are welcome to visit their local Customer Care Centre during office hours.
An update in this regard will be published once the solution is completed.
The City wishes to express its gratitude to the customers for being patient in this regard, and the City profoundly apologises for any inconvenience this might have caused.
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Free Basic Electricity Units
The City notify customers who are on residential tariff A Inclining Block Tariff (IBT) electricity tariff of the following:
- All Customers on Tariff A IBT Residential who did not make any purchases during July 2021 yet, will receive the 100kWh Free Basic Electricity (FBE) units with their first purchase.
- Customers on Tariff A IBT Residential who already made purchases from 1 July to 2 July 2021 who have not received their 100kWh FBE will see the following changes as from 5 July 2021 or earlier:
- All Customers who purchased electricity and only received 50kWh Free Basic Electricity units will receive 50kWh units FBE with their next purchase.
- All Customers who purchased electricity and received 0kWh FBE units will receive 100kWh units with their next purchase.
ALSO READ: City to refund customers charged R200 fixed fee
