Ekurhuleni Call Centre receives update

NIGEL Ekurhuleni’s call centre is receiving an upgrade to improve response time to calls, better sound quality and ability to reroute calls to the relevant agent based on their expertise without a customer being transferred from one agent to the another.

The upgrade is scheduled today (Friday evening July 15) and may possibly cause the interruption of call centre services.

With the expected minimal down time, customers can log their requests through the following channels:

Ekurhuleni Mobile App: Load the App from your Apps store (available on Android, Windows and iOS) and report issues from your mobile phone.
Social media platforms: Facebook City of Ekurhuleni and Twitter: @emm_call_centre
Email: callcentre@ekurhuleni.gov.za
Website and use the Ekurhuleni self-service feature to log

Residents can also SMS the keyword “Ekurhuleni” to 30788 followed by details of the query to enable the Call Centre to log the query immediately.

The Ekurhuleni Metropolitan Municipality apologised for any inconvenience caused during the migration process.