Diana Kent, Elandsfontein writes:
I recently discovered a huge leak at the bottom of my garden.
I phoned the number on my municipal statement and got through to the call-taking centre; however, after the welcome message it cut me off.
I then contacted my ward councillor, Graham Gersbach, sent him a photo of the leak and asked if he could help me with the problem.
Within 10 minutes he sent me a reference number.
The following day, in the pouring rain, four Ekurhuleni employees arrived and sorted out the problem.
I thank them very much for their work on a Sunday in the rain.
They were all lovely people with such a good attitudes, many thanks.
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