Marisa Wilcocks, Parkhill Gardens writes:
I can also testify to the bad response to calls to the metro’s call centre.
Two weeks ago we had electricity and water problems two nights apart.
It took several attempts to finally get through to the call centre as the calls get dropped halfway.
When I eventually got through, there was no one on the other side.
All I could hear was laughter and people having conversations with each other.
Instead of doing their job talking to their customers, they were talking to each other.
It was a miracle that on both occasions I eventually after about 20 attempts managed to talk to someone.
Doesn’t the metro look at the number of dropped calls like other businesses?
And are the calls and the performance of call centre staff monitored?
