Sassa has announced the introduction of a mandatory biometric enrolment and identity verification process for clients who use alternative forms of identification other than the standard 13-digit South African ID number.
This move, effective from May 5, 2025, forms part of Sassa’s efforts to enhance the security, accuracy, and efficiency of its systems, and to protect the integrity of the country’s social grant system.
All new applicants who do not use the standard South African ID, as well as existing clients undergoing personal information reviews or changes, will be required to complete the biometric enrolment process.
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“This initiative, which aligns with Regulation 13(1) of the Social Assistance Act, is a proactive measure aimed at enhancing security, improving the integrity of our systems, and preventing potentially fraudulent activities related to identity misrepresentation,” said Sassa spokesperson Paseka Letsatsi.
To ensure a smooth implementation across all regions, Sassa’s Information and Communication Technology (ICT) team, in collaboration with the State Information Technology Agency (SITA), has trained a group of designated ‘super-users’.
These individuals will now facilitate regional training under the ‘Train-the-Trainer’ programme, equipping staff at every Sassa office to manage biometric enrolments efficiently.
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Sassa has also committed to ensuring that all offices are adequately staffed to assist clients and avoid delays during the rollout.
“Sassa is pulling out all the stops in tightening its systems and implementing measures meant to safeguard social grants—ensuring that we pay the right grant to the right person at the right time and place. Njalo!” the agency said in a statement.
For enquiries about social grants, beneficiaries are encouraged to contact Sassa’s toll-free number at 0800 60 10 11 or email GrantEnquiries@sassa.gov.za
