In many cases, companies choose to stick with their IT providers even though they may not be offering them with the best possible service. As a result, many people are reluctant to switch to a new IT company because they fear the daunting task.
Most executives believe that changing IT providers is a lengthy and time-consuming process. However, you can easily switch to an IT company that adds value to your business without causing any problems by following the useful tips below.
These are the steps you must follow:
1. Research your options
When changing IT companies, the first step is to find a new IT partner who can help you through the transition. Companies may be able to sign up with some managed IT service providers even if they are not interested in adding new clients.
New IT companies can begin working on your systems as soon as they have a new client. This will help reduce the amount of downtime that occurs during the switchover.
As a tip: IT companies that offer IT assessments are most likely to be able to assist you with more IT services since they should be able to fix any problems identified during the IT assessment.
2. Set up a transition plan
A transition plan is critical, whether you’re switching at the end of your IT service contract or you’re terminating it early.
To ensure a smooth transition, both the new and old service providers will need to work together. All the information required by the incoming IT provider is gathered by the company that will be taking over the project.
Their onboarding process should outline exactly what they need and when they can expect to receive it.
With no clear transition plan and onboarding process, much can go wrong. If a step is missed, the process could be prolonged, or even critical functions like email could be shut down for days.
3. Provision for the down-time period
If your employees have a communication strategy in place, they can avoid downtime during a transition. Workers should be informed of the IT company’s transition at the earliest opportunity.
Preparation is usually possible in advance. There are times when an immediate transfer is necessary because of a sensitive situation. No matter how you do it, make sure employees know who to contact when they need help and how to do so by providing contact information.
New IT companies will need a few weeks to get to know your systems, but they should always be able to get in touch with someone for assistance.
4. Communication is key
Plan out how communication will take place. Consider your current and future providers as teammates, and your employees, and vendors. While you oversee executing the strategy, there are a slew of other players in the mix.
This can only work if everyone involved talks to each other, so don’t be afraid to step back and listen as they figure it out.
Everyone will benefit from having their responsibilities clearly defined. Make it crystal clear who is in charge and what their responsibilities are to avoid mishaps.
Create a list of people to call in the event of an emergency. Create a spreadsheet with clearly defined roles, responsibilities, and supervisors based on projects for ease of use.
