Social work services available at customer care centres
Social workers are an integral part of healthcare services, and their doors are always open to aid those who are in distress.
As the world observes March as World Social Work Month, the quality assurance manager at the City of Ekurhuleni’s Social Development Division, Adelaide Twala, urges residents to use the social services offered by the City.
“There are many social ills that people face daily, and no one should deal with those problems alone, especially when there are social workers who are available at the City’s customer care centres,” said Twala.
Twala explained people often shy away from talking about their problems or, at times, they delay getting assistance to resolve them because they think they need to pay private practitioners for assistance.
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Furthermore, the City’s social workers also provide therapy sessions for rape victims and abused victims. Where necessary, a social worker may refer patients for external intervention.
Some of the services rendered by social workers include:
• Capacity-building programmes for women and children
• Enrichment workshops for unemployed youth
• Awareness and information programmes for the elderly
• Assistance with registration on the City’s indigent database
• Linking needy residents with poverty-alleviation programmes in their communities
Residents are encouraged to visit social workers’ offices at a customer care centre or calling:
011 999 2655 (cooperate office)
011 999 6906 (Etwatwa/Daveyton)
011 999 6679 (Kwa-Thema/Brakpan)
011 999 1787 (Germiston/Katlehong)
011 999 2689 (Alberton/Thokoza)
011 999 5578 (Boksburg/Vosloorus)
011 999 6960 (Thembisa/Phomolong/Edenvale/Bedfordview/Vusimuzi).
Contact the newsroom by emailing: Marietta Lombard (Editor) germistoncitynews@caxton.co.za, or (Journalists) Busi Vilakazi busiv@caxton.co.za , and Lebogang Sekgwama lebogangs@caxton.co.za.
