A Rondebult family was recently left without power for two weeks.
Wayne Pofaan called the Germiston City News desperate for help, “My family cannot live like this anymore,” he said.
Pofaan believed that the cause of the problem was the prepaid meter installed in his home; but, despite numerous calls to the metro, no one had come to the home to inspect the meter and help restore power.
The GCN sent an urgent query to the metro to find out why it had taken so long for them to respond to the issue.
Themba Gadebe, spokesman for the metro, responded to the query, stating, “The problem was not related to a prepaid meter, but rather a power outage.
The original call was logged on Monday, February 13, and was unfortunately dispatched incorrectly resulting in its not being attended to,” he said.
Gadebe insisted that these types of errors do not happen often.
“The metro apologises for the inconvenience this has caused.
“A new call was later logged on Monday, February 27; a team attended to the tripped circuit breaker in the meter box outside the home and restored power,” he said.
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