Ekurhuleni’s call centre is receiving an upgrade, to improve response time to calls, better sound quality and ability to reroute calls to the relevant agent, based on their expertise, without a customer being transferred from one agent to another.
The upgrade is set to take place tonight (Friday, July 15) and may, possibly, cause the interruption of call centre services.
With the expected minimal down time, customers can log their requests through the following channels:
- Ekurhuleni Mobile App: load the app from your Apps Store (available on Android, Windows and iOS) and report issues from your mobile phone.
- Social media platforms: Facebook: City of Ekurhuleni and Twitter: @emm_call_centre
- Email: callcentre@ekurhuleni.gov.za
- Website: Visit www.ekurhuleni.gov.za and use the Ekurhuleni self-service feature to log your problem.
Residents can also SMS the keyword “Ekurhuleni” to 30788, followed by details of the query to enable the call centre to log the query immediately.
The metro apologises for any inconvenience which may be caused during the migration process.
Other articles you may be interested in:
Metro recognised for its projects
