A resident of Rheims Street, in Delville, awakened to find her power had been disconnected in the early hours of the morning, on June 5.
She called the metro, but was upset by the lack of interest shown by the call taking centre.
The GCN sent an enquiry the metro to find out why the power was cut at such a strange time and when it would be restored?
Themba Gadebe, spokesman for the metro, responded with the following answer:
“The client’s account was identified as being in arrears and disconnection was executed upon an instruction to the contractor on May 21.
“The client came through and paid the required amount.
“The reconnection was confirmed as successful on May 28, and the applicable fee levied.
“The client did confirm with our contractor that the lights were, at this point in time, indeed reconnected,” he said.
“The alleged disconnection of electricity to the property on June 5 was in no way a result of any arrears on the account nor was it issued by the metro.”
After confirming that the matter was not a result of an account problem it was reported to the energy department.
“According to the client, the electricity was disconnected at 4am; this is not common practice,, as our contractor does not disconnect at this time,” continued Gadebe.
“No instruction was issued by the metro to disconnect the property on June 5.
“The improper manner in which the cable was disconnected suggests that it may have been the result of an attempted housebreaking.”
The power has since been restored.
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