The lack of service delivery continues to raise great concern for the DA.
“In recent months, residents across the board have become frustrated and angry by the uncaring and dismissive treatment they experience with the metro’s call centre when they try to complain,” said DA councilor Chris Swanepoel.
He went on to explain that the core function of the call centre is to take and log complaints and requests from the public, regarding service delivery.
However, as the GCN has reported in the past, there is a huge discrepancy between a logged call from the public and tracing a call or giving feedback to the complainant.
“The inadequate process must be given attention immediately, otherwise the millions spent on the establishment of the call centre and the 250 operators employed amounts to the funding of just another white elephant,” said Swanepoel.
“As the situation stands, there is very little, if any, communication to members of the public from those responsible for giving feedback on how long their problems and issues will take to be finalised.”
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