The metro constantly strives to effectively deliver the highest level of customer service to its citizens.
The recent introduction of an affordable and convenient SMS service fortifies the metro’s endeavours to make life easier for businesses and residents.
To log a complaint, one can punch in the number 30788, start the text with the prefix ‘Ekurhuleni’ followed by the relevant service interruption query, compliment or comment.
For normal residential service interruption queries, residents can send a short message describing the nature of the service issue, as well as their details such as their name, contact number, street address, name of the area, municipal rates and taxes account number and email address.
The system is designed to assist the community with all service delivery related issues such as power outages, water interruptions, broken traffic lights, potholes and many other essential service interruptions.
Metro spokesman Themba Gadebe said: “It is important for the metro to be proactive when dealing with essential service interruptions, as this gives residents an assurance that the metro prioritises their queries in order to respond with urgency.
“The free SMS line is meant to fast-track the process of logging a call and receiving a response within an adequate time frame, without even considering the financial cost.”
Once the complaint has been captured on the query management system, a reference number will be generated and a text message, with that number, will be sent to the complainant to make it easy to follow up on the progress of the query.
Meanwhile, for members of the business community, a dedicated email address has been activated where all queries and requests can be forwarded to the metro.
The email address is bizsupport@ekurhuleni.gov.za.
Members of the business community can send in business related requests or complaints to the email address.
The content of the email should include a contact person’s name, number (mobile or landline), street name or number, stand number, name of area, municipal rates and taxes account number, identification number, email address and the nature of the service issue.
Furthermore, the metro is in the final stages of developing a groundbreaking mobile application that residents will be able to utilise to contact the municipality.
Those who still prefer to log their calls telephonically can contact the call centre on 086 054 3000.
Alternatively, you can report complaints on www.ekurhuleni.gov.za.
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