Covid-19: Eskom resumes meter reading services in Gauteng
The readings will now be based on customers’ consumption and not estimated based on their historic consumption as was applied during Level 5 lockdown.
Eskom announced on 19 May that it has resumed meter reading services in all its areas of supply in Gauteng.
The customer meter reading was suspended in March due to the restrictions imposed during the nationwide lockdown. At the time, Eskom prioritised what it deemed as critical services. The readings will now be based on customers’ consumption and not estimated based on their historic consumption as was applied during Level 5 lockdown.
This is part of Eskom’s decision to bring back some services in line with national alert Level 4.
According to a statement by the power utility, it said that measures have been put in place to contain the possible spread of Covid-19.
“Eskom would like to reassure customers that its employees are equipped with personal protective equipment as well as the Covid-19 protocols of maintaining a social distance,” said Eskom. They also stated that the practice of preventative hygiene measures will also be adhered to by Eskom employees and contractors.
Eskom urged customers to grant the utility access to meters. Those that are able to submit their own meter readings should do so according to their billing cycles as indicated on their statements.
Eskom said that they continue to prioritise and respond to power failures, any emergencies posing a danger to the public such as low-hanging conductors, essential maintenance and prepaid token-related emergencies.
Eskom customer service hubs remain closed at present and customers are advised to contact the power utility on 086 003 7566, through the Eskom App, on email customerservices@eskom.co.za or SMS 35328.
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