City Power has been experiencing an upsurge of customer queries in recent months pertaining to City Power officials requesting access to customers’ properties for meter reading purposes.
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In a statement regarding this matter, the spokesperson for City Power Yumna Sheik stated that the utility is continuing with ongoing efforts to replace inaccessible, bridged or bypassed customers, as well as meters that are considered to be faulty or old, with smart meters for the purposes of improving billing accuracy, updating customer details and providing real-time readings.
Sheik added that the old mechanical meters are replaced because they do not have the benefits of the more technological advanced smart meters.
“Meter reading in areas where City Power does not have a smart meter footprint is critical to ensuring consumers who use conventional electricity are billed for actual electricity consumed,” Sheik said.
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Councillor Anthony Still, MMC of Environment and Infrastructure Services in the City of Johannesburg said, “The City is committed to ending billing estimates and we advise the residents of Johannesburg to expect visits from City Power’s meter installation/audit teams and grant them access to their properties for this project.
“Customer safety is a priority for the City of Johannesburg. We also encourage homeowners to verify City Power technicians and contractor officials first by checking their uniforms and their ID cards before allowing any individual onto their property.”
City Power encouraged customers to check the technicians and contractors’ cards which they are required to carry at all times when they are on duty. If the customer is unsure, they can verify the credentials of the City Power technicians by calling City Power’s Risk Control Department.
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Sheik stressed that should customers willfully hinder, obstruct or interfere with any authorised representative of City Power in the performance of any duties after verifying their credentials, including but not limited to meter reading, they will be guilty of an offence. “Any person authorised thereto in writing by an undertaker may at all times enter any premises to which electricity has been supplied by such undertaker, in order to inspect the lines, meters, fittings, works and apparatus belonging to such undertaker or for the purpose of ascertaining the quantity of the electricity consumed, or where a supply is no longer required, or where such undertaker may cut off the supply for the purpose of removing any line, meters, fittings, works and apparatus belonging to such undertaker,” Sheik said.
Where there is a need for a smart meter installation and customer availability clashes with City Power’s schedule, the customer is requested to contact the City Power Call Centre during office hours to arrange a convenient time for a City Power contractor official to return and assess the meter.
Details: 011 490 7484.
