Hoffmann, a culinary master, reveals the secret ingredients to his success

Hansie Hoffmann, a veteran of the restaurant industry, found his haven at Country Meat Restaurants.

After 32 years of honing his craft, he has landed his dream role as senior operations manager, overlooking the picturesque Lake and Lonehill Koppie.

Read more: Restaurant serves all dishes besides sleep

Hoffmann has many reasons to find his industry fascinating. He believes in the importance of customers connecting with the people who serve their favourite meals from the menu with smiles – not only for a wonderful experience but also to know the ins and outs of the industry, should they wish to do it.

He toasts and boasts about how he looks forward to heading to work every day.

He said the serene surroundings at his workplace provide the perfect setting for him to savour his coffee as he reflects on the previous day’s operations, which is the part of the job he enjoys the most.

“Being surrounded by nature can be so uplifting and inspiring. It’s important to appreciate the positive aspects of our workplaces and the people we work with.”

He said his journey to break into the industry had not been without its challenges. However, his accounting background and operational expertise prepared him for the demands of the industry.

“I obtained a Bachelor of Commerce in accounting at the University of Cape Town. I also enrolled in a few courses in operations and project management. They helped me so much in understanding the restaurant business so much better over the years.”

Also read: Locals enjoy watercolour paint night at Fourways restaurant

With a team of diverse and vibrant groups to match, he said it makes the hard work seem easy.

“Dealing with a variety of personalities and cultures it is important to understand the market that visits your restaurant.

“What matters to one guest doesn’t necessarily mean it is a problem for another. We deal with complaints about what is presented in front of us and always try and make the guests feel comfortable in letting us know exactly what the problem is. And if it’s simple, just fix the problem. Never let an unhappy guest leave your shop if possible.”

The restaurant has also recently announced the grand unveiling of their Golf Room, an indoor golf facility which provides a gateway to a world of leisure and sporting experiences. It features four state-of-the-art golf bays, each accommodating up to four players at a time.

“My advice to someone who wants to take this path is to know yourself, understand that you are going to work while entertaining others. If you can do this and get satisfaction from doing it, then go for it. Always try and learn new things every day. Be eager, yet disciplined enough to understand the boundaries and demands that the restaurant industry present to oneself.”

Related article: Signature Restaurant is a fashionable fine dining experience