The Soweto Marathon has officially opened the substitution process, enabling runners to transfer entries, upgrade and downgrade for the 27th edition of The People’s Race, on Sunday, November 6, 2022.
Soweto Marathon Trust Chairman Sello Khunou encourages those wanting to make changes, to do so early;
“This is not something that runners should leave to the last minute. Our race office is working tirelessly in order to ensure a pleasurable experience for all as they transverse Soweto, but we do need runners to work with us during this substitution period so that we implement the required changes with the professionalism and high standard that we strive for.”
Entries are still open so for those who haven’t yet entered, please do so at www.sowetomarathon.com.
Have you booked your stand at the 2022 Soweto Marathon expo? Running over 3 days you will have thousands of runners walking past your stand! Head to our website now https://t.co/86wwtITH9o and click on expo for more info! #brandawareness #marketing #opportunity #growyourbusiness pic.twitter.com/W3b30EmOAx
— Soweto Marathon (@SowetoMarathon) September 23, 2022
How to do an Entry Substitution
If you would like to transfer your entry to another runner (substitute), you will need to log into your race profile using the credentials supplied to you with your race entry confirmation email. For ease of reference, the credentials are supplied below.
Once logged into your profile, select “EDIT” and then simply follow the system prompts. A voucher code will be mailed to the person giving up their entry and this voucher code will then need to be used by the new entrant.
Please note that once you have agreed to substitute your entry this process is not reversible and your entry will be deactivated.
The new entrant must then visit www.sowetomarathon.com and proceed to the Soweto Marathon entries.
They will process the entry as normal however when they reach the payment stage they must then use the substitution voucher they have received. Once the voucher has been used the additional charges must be paid via credit/debit card or Direct EFT.
It is IMPORTANT to note that substitutions cannot be transferred across distances therefore if you substitute a marathon entry it may only be used by another runner to enter the marathon and not another distance.
We can finally unveil our 2022 tee! Make sure you enter here https://t.co/1w3iE0G0qy to get your hands on the 2022 People's Race Tee! #sowetomarathon #laceup #riseabove pic.twitter.com/Zd9m3505aO
— Soweto Marathon (@SowetoMarathon) September 6, 2022
Please note the following important information:
- Once the entry has been given up, the person giving up the entry may not enter another race category for this year’s Soweto Marathon.
- There will be a substitution fee of R100 plus any applicable administration fees. This will be payable by the new entrant (substitute) on completion of their entry.
- If a runner transfers (substitutes) their entry, it is the runner’s responsibility to collect the entry fee from the runner who has claimed their entry.
- No refunds will be processed by the event and no entrant may on sell their entry for more than the entry fee. Any person found doing this will be reported to their club and the relevant provincial and national bodies.
- Any merchandise purchased with the original race entry will NOT pass across to the new entrant – ONLY the race entry will be transferred.
- The merchandise for the entry given up will be available for collection by the original entrant at the information desk at race number collection.
- The value of the T-Shirt is R150.
- The new entrant can purchase a shirt or other merchandise when entering.
- Entries done with a sponsors voucher cannot be substituted.
- Once the substitution window is closed no further substitutions will be possible.
- There will be no substitutions or changes permissible at race number collection or after the substitution window period has closed.
- If the substitution voucher code is not used there can be no claim against the event and the entry fee is forfeited.
- It is important that you first establish using the official start list if the runner offering his entry for substitution in fact has a valid entry and if in doubt please email or contact the race office Whatsapp.
How to do a Distance Change
- Runners who would like to upgrade or downgrade their distance will be allowed to do so. Please note that in the case of an upgrade the runner will be responsible for the fee difference, but in the case of a downgrade no refunds will be given.
- There will also be a distance change fee of R100.This will be payable by the entrant on completion of their distance change.
- Login to your entry, select “EDIT” and amend the “Distance Change” field which can be found beneath the “Distance” field.
- Once done select update, which will take you to payment page.
- You may only pay for the amount due using the CREDIT or DEBIT CARD or DIRECT EFT option.
- Once completed you must update and then log out. You will receive an email confirmation of the change.
- All changes will be updated to the system once the Distance Change period closes on October 16.
