CITY Power is replacing inaccessible, bridged, bypassed, faulty or old meters with smart meters for the purposes of improving billing accuracy, updating customer details and providing real-time readings.
The utility has been experiencing an upsurge of customer queries in recent months pertaining to City Power officials requesting access to customers’ properties for meter-reading purposes.
The old mechanical meters are being replaced because they do not possess the benefits of the more technologically advanced smart meters. Meter reading in areas where City Power does not have a smart meter footprint is critical to ensuring consumers who use conventional electricity are billed for actual electricity consumed.
Clr Anthony Still, MMC of Environment and Infrastructure Services in the City of Johannesburg said, “The City is committed to ending billing estimates and we advise the residents of Johannesburg to expect visits from City Power’s meter installation/audit teams and grant them access to their properties for this project. Customer safety is a priority for the City of Johannesburg. We also encourage homeowners to verify City Power technicians and contractor officials first by checking their uniforms and their ID cards before allowing any individual onto their property.”
City Power encourages customers to check the technicians’ and contractors’ cards which they are required to carry at all times when they are on duty. If the customer is unsure, they can verify the credentials of the City Power technicians by calling City Power’s Risk Control Department on 011 490 7900/7911/7553.
Should customers willfully hinder, obstruct or interfere with any authorised representative of City Power in the performance of any duties after verifying their credentials, including but not limited to meter reading, they will be guilty of an offence.
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