Frequently experienced billing issues
Most common issue: Frequently asked question by residents on meter billing
JOHANNESBURG SOUTH – The Department of Revenue and Customer Relations Management Department, Director Stan Mapholo compiled a list of various potential causes on why a water metered bill seems unusually high.
“The following factors could explain why your bill is higher than expected: if your previous bill was based on an estimated reading, but the estimate was too low, your current bill may include additional costs from previous bills.
Your current bill may cover a longer period of time than your previous bill.
“Your water use may have gone up as a result of more people moving into your property, or if you have had visitors to stay,” Mapholo said.
”You may have a problem with one of your appliances, such as a dripping tap or washing machine flood. A dripping tap can waste as much as 140lt of water a week.
“Activities such as building, renovation or decorating could mean you have used more water than normal.
”If you have used a hosepipe or sprinkler, your water use will have shot up; using a hosepipe for just one hour uses as much water as the average person uses in three days (one day average usage = 155lt).
“If you still think your bill is too high and doesn’t reflect the amount of water you have used, you may have a leaking pipe on your property.
”We can help you check if you have a leak.”
