Sassa apologises to affected unpaid beneficiaries
Sassa clients are encouraged to ensure that their information is accurate and current at all times and to visit their nearest Sassa office if they have not received any payments.
SASSA’s bank verification process, which confirms that the details of the beneficiary and the account holder match, has resulted in a number of beneficiaries not being paid.
As means to prevent fraud, the South African Social Security Agency (Sassa) recently implemented a process of bank verification.
Sassa would like to apologise for any inconvenience caused to beneficiaries who may not have received their September grants, as a result of the bank verification process.
In a statement, Sassa appealed to the public to see this as a temporary but necessary inconvenience, given the rise of card fraud which compromise efforts of government.
The verification system
Before any payment is loaded on the system, details of the approved beneficiary (name, surname and identity number) are checked against the bank account holder’s information.
Where the information does not match, the payment will not be loaded until the information has been corrected.
Clients are advised that Sassa strictly pays into the bank account of the person who applied for the grant.
Sassa clients are encouraged to ensure that their information with Sassa is accurate and current at all times.
Updating personal information can be done at their nearest Sassa office.
Affected clients are kindly requested to report to their nearest Sassa offices with their ID documents and a copy of their bank statements to update their records.
This step is taken in an effort to protect clients and their information to ensure that everyone who is entitled to a social grant receives it.
Busisiwe Memela, CEO at Sassa, said: “Sassa is committed to ensuring social grant money is received by every citizen who is entitled to this, in line with our commitment of paying the right grant to the right person at the right time and place.”
