Most small, micro and medium enterprises (SMMEs) who have to file their VAT201 returns for the November-December 2020 period are now unable to do so if they use Sage Business Cloud Accounting, which has been experiencing a major outage for the entire week.
Despite promises from Sage to fix the problem, it is still offline and SMMEs are worried that they will be charged a penalty followed by interest for failing to file their VAT.
According to a statement on the Sage website, Sage Business Cloud Accounting ZA is having a major outage and Sage is continuing to investigate this issue.
The latest update on Friday morning stated that although more customers were reporting being able to log in, some customers were still experiencing challenges logging in.
“The service continues to have slow responses during peak times with high volumes. Please be patient and keep trying to log in. The team is continuously working on improving performance,” Sage said.
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The software company explained in the statement that it and its service provider upgraded the Sage Business Cloud Accounting infrastructure to deliver performance improvements on Sunday, 17 January 2021.
“Unfortunately, there was an unexpected error when the system was brought back online. We have been working non-stop on a resolution in conjunction with our service provider and vendors. However, restoring the service is taking much longer than anticipated and the system can only currently cope with limited volumes.
“We are sorry for the impact this is having on customers and will update regularly throughout the day. We understand this is causing serious disruption to our customers’ business and we are working round the clock, with our partners, to restore the service.”
When approached for comment, a spokesperson said SARS has learnt that this is a worldwide issue involving a software package developed and sold by Sage, also affecting Sage Business Cloud Accounting ZA.
“SARS acknowledges that it may impact people’s ability to manage their accounts and indirectly impact their ability to calculate the VAT due to SARS. Obviously, this is not a SARS issue in the sense that SARS is not responsible for the Sage software package nor it being offline.
“To the extent that individual taxpayers are impacted, they will be required to approach SARS for a remission of the penalty and submit the relevant motivation using the normal process in this regard. As far as interest is concerned, as this is the time value of money, the waiving of interest will not be considered. Also be aware that manual filers have until 25 January, while eFilers have until 29 January to file,” the spokesperson said.
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