To qualify for this coveted award, D’oreale Grande hotel maintained an overall TripAdvisor bubble rating of four out of five, had a minimum number of reviews and was listed on TripAdvisor for at least 12 months.
Certificate of Excellence winners include accommodations, eateries and attractions in various global locations that have continually delivered an overall superior customer experience.
The award-winning hotel is the perfect choice for guests looking for supreme comfort and lavish indulgence.
For a quiet evening, guests can dine at the elegant Aurelia’s restaurant, indulge their senses at Octavia’s Day Spa, or simply sip on a cocktail while watching the spectacular African sunset at Neptune’s Pool Bar.
The resort combines timeless classical elegance of a bygone era with the sheer excitement of a modern casino resort, offering luxurious accommodation in four unique hotels, a glorious health and beauty spa, a magnificent casino with unparalleled gaming enjoyment, the finest in dining options, spectacular entertainment choices and world-class conference facilities.
“TripAdvisor is pleased to honour exceptional hospitality businesses that have received consistent praise and recognition by travellers on the site,” said Marc Charron, President, TripAdvisor for Business.
“By putting a spotlight on businesses that are focused on delivering great service to customers, TripAdvisor not only helps drive increasing hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition,” added Charron.
Certificate of Excellence winners are selected through a proprietary algorithm that TripAdvisor uses to determine the honourees, taking into account the quality, quantity and recency of reviews and opinions submitted by travellers on TripAdvisor over a 12-month period.
Business tenure and ranking on the Popularity Index on the site is also looked at.
“Winning the TripAdvisor Certificate of Excellence is the truest reflection of our employees pledge to distinction and quality,” said Mark Jakins, Group Marketing & Regional Operations Executive.
