This was reported to the call centre at the beginning of June, but has still not been sorted.
We first realised we were sitting with a water leak on our pavement and a faulty meter when we received an astronomical water bill of over R1 500 at the end of May.
Our usual water bill is R880 per month.
Various calls to the call centre seemed fruitless.
We were told that the turnaround time for sorting out water meters and water leaks is only three days, but, to date, no one is able to advise what the reason is for the delay.
In desperation, my husband and I have gone into the municipal offices on two separate occasions to speak to a supervisor responsible for water complaints.
No good reason could be provided pertaining to the delay in maintenance.
We were simply told that there is a long list of people with water complaints that must be followed up.
I am extremely disappointed with this poor service delivery from our metro.
The metro is so quick to issue a summons when payments are late, yet when you call on them for vital maintenance issues, you have to wait.
Water is a scarce resource and those responsible for protecting it do not seem to care about this reality.
I need to establish when a team can sort out this mess and who will be responsible for the astronomical accounts received.
