Enhancing revenue through community engagements

The CoE has deployed 65 Siyakhokha brigades to enhance revenue through payment arrangements, submission of meter readings and escalating service queries.

The brigades will conduct door-to-door visits to educate residents on the various payment options and urge customers to pay for services.

The revenue enhancement brigades will not only assist residents in registering on the online payment system – www.siyakhokha.ekurhuleni.gov.za but will also conduct data collection of any information that has changed and needs to be updated on the city’s database and contact list.

The services they will offer include:
• Give information on indigent registration, debt rehabilitation applications, pensioners rebate and education on payment arrangements that can be done;

• Provide education and awareness on the new water meter reading App;

• Encourage residents to register in the Siyakhokha WhatsApp Business Channel for first-hand interaction with the city, and

• Escalating residents’ service delivery queries to the call centre where calls will be logged.

Residents are further advised to contact their nearest Customer Care Centre to verify the identity of the brigades visiting their homes. This will ensure the legitimacy of the individuals assisting them.

The Siyakhokha Siyathuthuka campaign is a proactive step by the CoE to address revenue collection and foster a culture of responsible service payment among its customers.

By engaging directly with the community and providing convenient payment solutions, the city aims to create a more sustainable and efficient service delivery system.

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