Marinda Steyn from Dalview writes:
We contacted the water and sanitation department on January 2 to report a burst pipe on our pavement. I logged a complaint on the app and received a reference number (which was later closed).
A week later it had still not been fixed. I phoned the water department and, sad to say, I was not helped. They couldn’t find the complaint and after 30 minutes of being on hold, they gave me another reference number.
I phoned again at the end of that week as it was still not fixed.
I started to contact the councillors in our area, three of them, telling them about the problem, and it was still not fixed. One even blue ticked me on WhatsApp.
Are these the people we must vote for and who is going to pay for the water that’s been running down the street for weeks now?
Editor’s note: City of Ekurhuleni spokesperson Zweli Dlamini confirmed the water leak has been attended to.
Asked why reference numbers are closed when the issue has not been resolved, Dlamini explained the system allows consumers to log many calls about the same complaint.
“This particular reference number was closed as a duplicate. When a reference number is closed, it doesn’t necessarily mean the complaint is closed/resolved,” he said.
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