The City of Ekurhuleni is requesting customers to be patient during lockdown as it is dealing with the Covid-19 pandemic, which is affecting electricity operations as more staff test positive and some go into quarantine.
This is resulting in delays in attending and resolving electricity-related complaints since the energy department is working with skeleton staff.
Customers are urged to contact the call centre and get a reference number.
Street light repairs are not prioritised during this period since all resources will be directed to assisting with electricity outages in both residential and industrial areas.
Efforts will be made to shorten restoration times and the energy department does not rule out the possibility of shutting down depots for a certain period should the need arise because of Covid-19 challenges.
Read: City of Ekurhuleni no longer rendering ambulance services
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