Residents in Ekurhuleni must still pay their municipal accounts during the national lockdown.
Non-payment of accounts will result in service interruptions.
Ekurhuleni residents have a number of ways in which they can pay for their accounts.
Siyakhokha
Residents can register on the city’s online system, www.siyakhokha.ekurhuleni.gov.za, and view, manage and pay accounts online.
READ: Covid-19: Ekurhuleni releases plans for metro area during national lockdown
Residents who experience any problems registering or need to query their account can email to Siyakhokha@ekurhuleni.gov.za
Customer Care Centres
Ekurhuleni’s Customer Care Centres and finance offices will be open during the lockdown but they will be operated by a skeleton staff.
Residents of Ekurhuleni will be able to query and pay their accounts, as well as buy prepaid electricity between 8.30am and 3.30pm on weekdays, except for Wednesdays, when the centres will operate from 9am to 3.30pm.
Residents visiting the centres are asked to strictly adhere to social distancing and any other precautions set out by the municipality.
Retail stores
Municipal accounts can also be paid at any of the following retail stores: Pick n Pay, Makro, Shoprite, Spar, Checkers and at banks.
READ: SPCA still operational during lockdown
Avoid disconnections
To avoid disconnections and for Siyakhokha support, the city has set up a dedicated WhatsApp number.
Residents can WhatsApp readings and support enquires to 063 306 3152.
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