The Ekurhuleni Metropolitan Municipality maintains and repairs the water mains up to the water meter.
All piping from the meter onto private property is the responsibility of the owner or tenant, as dictated by the lease agreement.
If a leak occurs on the property, a registered private plumbing contractor should be called to fix the problem.
It is in your best interest to have a leak repaired immediately as the leak will push your water consumption up and you will incur a higher rate.
Water use is billed according to an increasing sliding scale tariff.
In effect this means that the more you use due to the leak, the more you pay.
Should a burst pipe or leak occur on a roadway or pavement, it must be reported to the municipality as soon as possible.
It is illegal for a consumer or private contractor to tamper with a water meter.
Water leaks can be reported to the call centre on 0860 543 000.
