Ekurhuleni upgrades e-siyakhokha online payment platform
The City of Ekurhuleni is pleased to inform its residents that the e-siyakhokha online payment system is up and running with an additional hi-tech function set to address technical glitches experienced by users in December.
The e-siyakhokha system has been enhanced with the technology that can detect statement integration failure.
The enhancement follows challenges experienced in December when some residents could not access their statements after the system failed to detect the statement integration failure.
However, that is now in the past and residents can continue to enjoy the convenience of viewing, paying and downloading their monthly account statements online on www.e-siyakhokha.co.za anytime.
The online system also enables residents to predate payments;the system immediately gives you notification of payment; keeps records of your accounts and payments from the time you register to use this method and permits you to query your account while online.
Of important to note is that the due date for payment is fixed and it does not change from month to month, which helps not to miss your payment.
“The municipality sincerely apologises for the inconvenience caused to customers who could not view their December statements,” said Ekurhuleni spokesperson Themba Gadebe.
“Ratepayers are encouraged to continue utilising the online platform that has been introduced for their convenience.”
