Incorrect information on the My Ekurhuleni App causes backlogs
Those who have not yet downloaded the App are encouraged to do so.
The City of Ekurhuleni has observed that some residents who are using the recently launched My Ekurhuleni App to log service queries are inputting incorrect information which results in prolonged times to resolve their queries and at times non-response as dispatched officials cannot find the location for which the queries would have been logged.
This results in a waste of public resources and backlog on other queries.
To avoid sitting with unresolved service interruption issues, when logging a call especially when using the App, users are encouraged to ensure that the location functionality on their phones is always on and they should click on the “current location”.
However, those who might be logging a call for home while they are at work for an example, need to ensure that they enter the correct home address.
The My Ekurhuleni App is the first services App that encompasses all key local government services such as making burial site requests, reporting potholes, locating municipal and state facilities and the city’s contact directory.
“To benefit from the real-time two-way communication engagement platform specifically designed with Ekurhuleni citizens in mind, residents need to report correctly for the city to adequately resolve service delivery issues, from burst pipes to power outages,” said Cllr Doctor Xhakaza, MMC for finance and economic development.
Also read: Ekurhuleni’s grant-in-aid applications are open
Since the launch of the App in July, 6 183 downloads have been made for android phones and 770 for IOS.
Those who have not yet downloaded the App are encouraged to do so.
So they too can have the city at their fingertips by navigating any information imaginable at their convenience.
Citizens with basic and feature phones are also able to use their mobile devices to report service delivery issues via a USSD (*134*30263) option at no cost and those using smartphones can log queries through the mobile app at minimal data costs as the App is light on data charges.
The My Ekurhuleni App, which promises to reduce high caller volumes at the call centre when residents optimally use it, does not replace the already existing reporting methods such as walk-ins and call centre.
The following reporting channels can also be used:
• Free SMS: 30263
• Call Centre: 086 0543 000
• USSD *134*30263
• Email: call.centre@ekurhuleni.gov.za
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