The City of Ekurhuleni (CoE) deployed 65 Siyakhokha brigades to enhance revenue through payment arrangements, submission of meter readings and escalating service queries.
The brigades will conduct door-to-door visits to educate residents on the various payment options and urge customers to pay for services.
They will assist residents in registering on the online payment system, www.siyakhokha.ekurhuleni.gov.za, and also conduct data collection of any information that has changed and needs to be updated on the city’s database and contact list.
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The services they will offer include:
• Information on indigent registration, debt rehabilitation applications, pensioners rebates and education on payment arrangements that can be done.
• Education and awareness of the new water meter reading app.
• Encourage residents to register in the Siyakhokha WhatsApp Business Channel for first-hand interaction with the city.
• Escalate service delivery queries to the call centre, where calls will be logged.
Residents are advised to contact their nearest customer care centre to verify the identity of the brigades visiting their homes to ensure the legitimacy of the individuals assisting them.
CoE spokesperson Zweli Dlamini said the Siyakhokha Siyathuthuka campaign is a proactive step to address revenue collection and foster a culture of responsible service payment among its customers.
“By engaging directly with the community and providing convenient payment solutions, the city aims to create a more sustainable and efficient service delivery system,” he said.
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