Windscreens: Beware of subpar fitments, parts
The South African Motor Body Repairers Association, a part of the Retail Motor Industry Organisation, has raised concerns about the inadequate management in the area. This lack of proper management poses a risk to customers and other road users.
Modern windscreens are considered a “life and limb” part of any modern vehicle, forming part of its structure and serving as a critical safety component.
A recent incident involving a windscreen fitment service provider highlighted the dangers of insurer-designated providers fitting sub-standard parts.
The South African Motor Body Repairers Association (Sambra), part of the Retail Motor Industry Organisation, expressed concern over the lack of proper management in this area, which endangers customers and other road users.
Santie Boshoff, the owner of BB Autobody Rebuilds in Bela Bela, a South African Motor Body-accredited repairer, shared a disturbing experience with a customer whose insurance-approved provider had replaced his windscreen.
According to her, an inspection revealed the new windscreen was cracked and not the correct type with the necessary Advanced Driver Assistance Systems (ADAS) stripes and dots.
“The fitters had even used Super Glue to prevent further cracks and removed the ADAS sensor from the old windscreen, glueing it to the new one.
“They also painted the area around the rear-view mirror with black primer to avoid immediate detection.
“The improper fitment led to pop-up warning lights on the cluster, which only diagnostics could clear, meaning the dealership would need to re-calibrate the ADAS system.
“Additionally, the right-hand windscreen post was scratched during the fitment, requiring repainting once the non-compliant windscreen is removed,” said Boshoff.
Boshoff emphasised the importance of proper training for windscreen fitters and the dangers of fitting sub-standard glass.
She also highlighted the trend of insurers offering cash in lieu of repairs, which can lead to motorists opting for cheaper, sub-standard glass to suit their budget.
“This practice needs to be more closely monitored by the South African Insurance Association (SAIA),” said Boschoff.
To ensure motorists’ and pedestrians’ safety, Boshoff advises the following:
• Use reputable glass fitment experts: Check with your dealer or Sambra motor body repair expert for recommendations on reputable glass fitment experts.
• Proper fitment and glass standards: Ensure the glass fits the vehicle structure correctly and properly, using a laminate that protects against object intrusion and has a proper laminated layer to protect the sealant and electronics from UV and heat damage.
• ADAS sensors: Verify that ADAS sensors and sensor mounting brackets are already attached to the windscreen. If unsure, consult an expert before installation.
• Cash in lieu considerations: If considering cash in lieu from your insurer, do your homework before accepting the offer. You will be liable for the glass and the fitment of that glass, which can be costly.
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