The City of Ekurhuleni has recently noted that the customer service call centre has been experiencing technical glitches that result in callers being cut off before they are assisted.
According to Themba Gadebe, the cut-off happened mainly when callers select an option they are prompted to select.
“The City has, as an interim measure, eliminated the prompt option so that calls are routed directly to any available call centre agent,” said Gadebe.
“The IT department is currently seized with overhauling the call centre system to introduce a new version that will give customers effortless access to call centre agents, and result in speedy resolution to their queries.”
The My Ekurhuleni App is also compatible with feature phones (non-smartphones), and customers may use those devices to report service delivery issues via a USSD (*134*30263) option, at no cost.
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