This is to improve response time to calls, better sound quality and ability to reroute calls to the relevant agent based on their expertise without a customer being transferred from one agent to the another.
The upgrade is scheduled for today and may possibly cause the interruption of call centre services.
With the expected minimal down time, customers can log their requests through the following channels:
· Ekurhuleni Mobile App: Load the App from your Apps store (available on Android, Windows and iOS) and report issues from your mobile phone.
· Social media platforms: Facebook City of Ekurhuleni and Twitter: @emm_call_centre
· Email: callcentre@ekurhuleni.gov.za
· Website: visit www.ekurhuleni.gov.za and use the Ekurhuleni self-service feature to log
Residents may also SMS the keyword “Ekurhuleni” to 30788 followed by details of the query to enable the call centre to log the query immediately.
