City launches Siyakhokha Whatsapp business channel

The Ekurhuleni metro has launched the Siyakhokha WhatsApp Business Channel, expected to take customers’ experience to the next level.

“With over two billion users worldwide, WhatsApp is the go-to app for fast, easy and secure communication – and now, you can use it to connect with the City of Ekurhuleni! With WhatsApp Business, you will enjoy more direct and transparent interaction with the city,” said metro spokesperson Zweli Dlamini.

Dlamini explained that from resolving account-related issues to submitting meter readings, the app provides a single platform for all your queries and concerns. Plus, you would be able to make payments using MasterPass, making your experience even more convenient.

“We are excited to enhance our customer service offering and provide an efficient service that meets the expectations of modern consumers.

“With this mobile application, you can view and download your municipal bills and capture and submit your meter readings during each billing cycle. And with the power of WhatsApp, you will be able to interact with the city directly, just as you do with your family and friends,” said the city’s chief information officer, Moloko Monyepao.

“We can’t wait to start chatting with you! Join us on WhatsApp Business and experience the future of customer service with the City of Ekurhuleni,” he said.
To connect to the Siyakhokha WhatsApp Business Channel, text ‘Hey Siyakhokha’ to +27 60 667 7177.
For meter reading WhatsApp support, send queries via email to MRSAppSupport@ekurhuleni.gov.za
For Siyakhokha registration support, send your queries via email to Siyakhokha@ekurhuleni.gov.za

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