Vodacom revamps their store at The Workshop
The store has a brand new look with digital innovation, including a 24/7 kiosk, where customers can virtually access the store beyond working hours.
THE Vodacom family is expecting more customers to serve at their newly relaunched store at The Workshop in Durban Central. Launching the store, Vodacom stakeholders and mall management invited the public to come and experience the store first-hand.
The store has a brand new look with digital innovation, including but not limited to a 24/7 kiosk, where customers can virtually access the store beyond working hours. The store also has digital screens where customers can browse deals.
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Speaking at the relaunch, Vodacom managing executive Imran Khan said this is the 16th store that has been revamped by Vodacom in the country. “You should be very proud that you were selected to get the revamp at Vodacom, The Workshop, as it’s based on a profitability calculation that we do, and we have only selected the top stores. Clearly, you guys at Vodacom Workshop are doing something right. I want to wish you guys all the best; I think that, without a doubt, Vodacom at The Workshop has become a jewel in the crown. I’m really hoping now with the revamped store that even greater things come from the store at The Workshop. There’s a different type of market that you guys serve – it’s a market that we want to be growing, and most importantly, we want to drive a world-class customer experience. We want to be able to understand exactly what our customers need and then make sure that we match those needs. Good luck to the entire team.”
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Yolanda Chettiar, the Vodacom business regional sales manager, said the company has big expectations for the team at Vodacom, The Workshop. “Not everybody enjoys the benefit of a revamp, and this comes at a huge capital investment, and it means that we are going to expect more of you guys. There are a lot more innovations and digitalisation that have been brought into this store, and from a customer perspective, it is a lot more user-friendly, and you guys will be able to sell more efficiently. Sell to the customer’s needs because customer service and creating a customer-friendly environment are essential to us at Vodacom.”
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