City announces new email address for electrical faults
The eThekwini electricity contact centre has a new email address.
![](https://images.caxton.co.za/wp-content/uploads/sites/49/2021/12/hands-545394_960_720-780x470.jpg)
THE eThekwini Municipality shared a new email address for residents to use when reporting electrical faults, power outages, street light faults, theft and damaged equipment. Residents can also use this channel for prepaid meter queries.
The City said the eThekwini electricity contact centre has migrated to a new email domain and changed its email address to: electricity.faults@durban.gov.za.
Residents can also call the toll-free numbers: 080 1313 111 or 080 311 1111.
Also read:City hosts Township and Rural Investment Imbizo
“Please note the turnaround time is two to 24 hours. Power restoration times vary depending on the nature of the electrical fault incurred,” said the City.
For manual submissions of electricity meter readings, residents can find the relevant email address for their region by clicking on the map at https://ethekwini.maps.arcgis.com.
Caxton Local Media Covid-19 reporting Dear reader, As your local news provider, we have the duty of keeping you factually informed on Covid-19 developments. As you may have noticed, mis- and disinformation (also known as “fake news”) is circulating online. Caxton Local Media is determined to filter through the masses of information doing the rounds and to separate truth from untruth in order to keep you adequately informed. Local newsrooms follow a strict pre-publication fact-checking protocol. A national task team has been established to assist in bringing you credible news reports on Covid-19. Readers with any comments or queries may contact National Group Editor Irma Green (irma@caxton.co.za) or Legal Adviser Helene Eloff (helene@caxton.co.za). At the time of going to press, the contents of this feature mirrored South Africa’s lockdown regulations. Do you want to receive alerts regarding this and other Berea community news via Telegram? Send us a Telegram message (not an SMS) with your name and surname (ONLY) to 060 532 5409. You can also join the conversation on Facebook, Twitter and Instagram. PLEASE NOTE: If you have signed up for our news alerts you need to save the Telegram number as a contact to your phone, otherwise you will not receive our alerts. Here’s where you can download Telegram on Android or Apple.