ETHEKWINI Municipality has informed customers that there may be a delay in receipt of their monthly billing via post due to strike action by Durmail.
Customers have therefore been urged to use their last billing received to make payment to avoid becoming subject to Council’s Credit Control Policy, resulting in the levying of interest/penalty charges, the cut-off of services or legal recovery action.
Customers are encouraged to register to receive their bill by email via https://eservices.durban.gov.za/frmHome.aspx to make payments and to check account balances.
The municipality said one of the following methods can be used to make payments:
Call in: Go to any one of the Customer Service Centres and pay, particularly if you are already late with your payment. Customer Service Centres open at 9am as opposed to 7.30am on every third Wednesday of the month and the Florence Mkhize Building Customer Centre on every second Wednesday of the month.
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Easy Pay: Pay at any retail outlet providing the Easy Pay facility. Cheques tendered to be made payable to the relevant retailer. Simply take in your previous month’s bill as reference.
Direct debit: This is the simplest and safest way. Obtain an application form from the municipality.
By credit/debit card: This facility is available at all Easy Pay out lets and through the municipality’s website. Card payments are limited to R2500 per account per month.
By electronic transfer: Bank: Standard Bank, Branch: Kingsmead, Durban, Account Name: EThekwini Municipality, Account Number: 050134116. Quote your bill account number as reference.
Customers can also contact Revline on revline@durban.gov.zsa for more information or the Call Centre on 031 324 5000.
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At the time of going to press, the contents of this feature mirrored South Africa’s lockdown regulations.
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