THE Department of Home Affairs will extend operating hours at all modernised offices to 7pm until between 3 February and Friday, 28 February.
This means these Home Affairs offices will serve clients from 8am in the morning until 7pm on week days for the whole month, excluding weekends. The Department will ensure that everyone who is inside an office at the time of closing receives the service they require.
Office managers and supervisors are to apply their discretion to close the office 30 minutes prior to knock-off time, subject to the number of people being served.
This is to allow officials to conclude all the necessary work before 7pm. The Department encourages people intending to visit the offices to do so as early as they can on their preferred day.
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Applications for and collection of smart ID cards and passports will be prioritised during the extended operating hours. Other services such as issuance of birth certificates, death certificates and applications for amendments and rectifications will also be rendered.
The Department urges people who had applied for smart ID cards more than two weeks ago to collect them from the same office they applied for them. The Department has an estimated 400 000 uncollected smart ID cards nationwide, since inception.
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