eTHEKWINI Mayor, James Nxumalo issued a media statement this week warning residents of intermittent electricity blackouts and power supply, and said the city was doing its best to resolve the situation.
According to the report, the power disruptions were caused by the excessive heat on Christmas day which caused medium voltage cable terminations to fail at our various substations thus disrupting power supply to many areas within eThekwini.
“We are aware that these power outages are inconveniencing our customers. We are very concerned about this situation and have asked officials to do what is necessary to prevent or limit the disruptions to the power supply. I am pleased that power has been restored to some areas and the teams are working on all the outstanding areas,” says Nxumalo.
He said the city apologised for delays at its Electricity Call Centre on 25 December due to the high volume of calls which resulted in long call waiting periods. He said the city would review call centre operations on the day in question and investigate ways to improve service to customers.
The City requests all effected customers to report power outages to the Electricity Call Centre (080 13 13 111) in order for the teams to speedily attend to the affected areas. Customers are urged to report a fault once and use their allocated reference number to follow up on the progress of their enquiry.
