Local newsNews
City embarks on major upgrades at electricity call centre
The city's communications unit has confirmed that the the electricity call centre will be switching to a new system.
IN an effort to improve communication with residents, eThekwini Municipality will be embarking on a major upgrade at its electricity call centre.
According to the city’s communications unit, the electricity call centre is switching to a new system.
Head of eThekwini Municipality’s Electricity Unit, Maxwell Mthembu, said they plan on increasing the staff capacity on the WhatsApp groups where challenges can be reported.
ALSO READ: How to save money on electricity and fuel
“The projected timeframe is two weeks and thereafter the call centre is expected to be back on track. The city apologises for the inconvenience this may cause to the public,” said Mthembu.
To log your electricity-related faults, email custocare@elec.durban.gov.za, WhatsApp 076 791 2449, visit bit.ly/38HTRmL or call 0803111111. Alternatively, residents can use the eThekwini Smart App available for Android and iOS devices.
Do you want to receive news alerts via Telegram? Send us a message (not an sms) with your name and surname to 060 532 5535. You can also join the conversation on Facebook, Twitter and Instagram. PLEASE NOTE: If you have signed up for our news alerts you need to save the Berea Mail Telegram number as a contact to your phone, otherwise you will not receive our alerts Here’s where you can download Telegram on Android or Apple
