FIDELITY ADT warns residents against opening the door to unknown people.
Ivan Govender, KwaZulu-Natal district manager for Fidelity ADT, said it is important to never let anyone in the front door if their identity or reason for the visit has not been verified. He said impersonators can pretend to be electricians, telephone repairmen, garden service employees, or even security and police officers.
“Impersonators are a problem for many industries, especially in the service sector. There will sadly always be criminals who pretend that they are checking your alarm system, installing your new Wi-Fi network, or fixing a municipal water leak in your garden. They are trying their luck by taking advantage of the public’s good nature,” he said.
Govender said it is imperative for homeowners to take certain precautions, to not let their guard down and be taken in by such scams or ‘con artists’. Any employee who works on your property should also be fully briefed and warned not to give access to any strangers.
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“If you are expecting contractors or deliveries please ensure you brief your staff ahead of time.”
Domestic employees, said Govender, play an integral part in any home security system and it is critical that they are empowered and equipped to look after their own safety, as well as the safety of anyone else on the property.
“Everyone wants and deserves to be safe, no matter who they are and where they work. In the same way that you should share safety tips with your friends and loved ones, you should also share it with anyone that works on your property. Most critically, they need to know how to activate the alarm so that help can be requested in case of an emergency,” said Govender.
It is always a good idea to trust your gut and to err on the side of caution, he said. “If you feel something is out of place, report it to the SAPS or your security provider immediately. No one should be allowed to enter unless they can prove their identity and their bona fides for visiting the property.”
Fidelity ADT Armed Response Officers carry a branded ID card with their name, PSIRA number and a photograph. They also carry a PSIRA card which has their photograph, Govender said.
“Residents can ask to see these cards, as this will prove they are authentic and not criminals posing as security officers. Our technicians are also clearly identified and will always make prior appointments before visiting clients.”
Residents who have queries or want to confirm the identity of Fidelity ADT armed response officers or technicians can contact the Fidelity ADT offices on 086 12 12 100.
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