THE newly implemented Revenue Management System (RMS) of eThekwini Municipality is to come under scrutiny following a request by Mayor Zandile Gumede at this week’s Executive Committee meeting, for City Manager Sipho Nzuza to appoint an independent person or body to investigate the system after she received a number of calls from residents about inaccuracies in their bills.
ALSO READ: Check your municipal bill monthly
Gumede said the appointment must be made while the central complaints hotline is being finalised. “These complaints and concerns need to be processed professionally. Residents are concerned and are bringing these concerns to me. I cannot deal with individual queries. By appointing an independent person or body to look at the RMS we can deal with this properly,” she said.
ALSO READ: City tackles billing queries
Gumede stressed that the intervention was not an indication that the RMS had problems, but was aimed rather at addressing individual complaints from residents based on merit. “ I want it to be noted that I do trust the officials responsible for RMS but I am saying let us check our systems to see that everything is going well and if we are going wrong somewhere, let us rectify that and move forward.”
Do you want to receive news alerts via WhatsApp? Send us a WhatsApp message (not an sms) with your name and surname (ONLY) to 060 532 5409.
You can also join the conversation on Facebook, Twitter and Instagram.
PLEASE NOTE: If you have signed up for our news alerts you need to save the Highway Mail WhatsApp number as a contact to your phone, otherwise you will not receive our alerts.
