EDITOR – Thank you for the article on page 2 of Berea Mail 3/3/17. In your efforts to assist the public and the Municipality, you might want to consider my experience so as to obtain better communication.
On 19/11/16 I contacted Revline about my account dated 14/10/16 raising several concerns, including being charged interest on arrears which had not been mentioned on the previous account. To date, no acknowledgement nor reply. I have been told that the customer has to prove that he sent an email. Reference to the sender’s computer is insufficient; Revline has to produce the received letter.
Up to now, I have asked for the balance by phone as the last bill by post was dated 14/11/16, with seemingly no effort at catching up on their arrear work.
Telephoning 031 324 5000 – Often this line is very busy so a recorded message encourages you to leave your number and they will get back to you. Four different days I accepted this suggestion but nobody ever contacted me. Subsequently, when I did reach them, I asked why my calls were not returned. Answer – “The clerks are so inundated with incoming requests that they have no time to follow up the other calls!”
It would be interesting to hear how the supervisors of Revline and the telephone number given, respond to these hiccoughs.
Sydney Dean
Durban
