SA Post Office condemns queue marshals seeking payment
Customers are encouraged to lay charges to stop the opportunistic and unethical behaviour says SA post office.
THE South African Post Office (SAPO) warned customers against paying to skip ahead in the queue as it is illegal.
SAPO’s spokesperson, Johan Kruger said no employee or any other individual has the right to ask beneficiaries to pay any fee to be serviced and/or to receive preferential treatment by jumping a queue.
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“Such practices are illegal. Customers are advised not to pay the fee demanded by any post office employee, queue marshals or any other person requesting such a payment. The customer should consider laying a charge of bribery and corruption at their nearest police station,” he said.
Kruger noted that the South African Post Office does not have jurisdiction over the behaviour of members of the public outside of a post office’s property.
“Anybody who becomes aware of postal crime, or a crime apparently committed by an employee of the post office, should report it to the post office’s toll-free crime-buster hotline on 0800 020 070. The caller has the option of remaining anonymous. All calls are followed up,” said Kruger.
Customers can also send a SMS to 31133. Normal rates apply. Customers may also send an email to tipoff@postoffice.co.za.
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