Repairs support via virtual reality technology
Whether you are a fleet owner or not, any downtime on your vehicle is both unproductive and expensive.
Ford has developed a solution. It is called a RealWear HMT-1 Hands-free Remote Collaboration Tool. This connects a technician at a dealership with Ford’s Technical Assistance Centre, highly experienced support personnel and field service engineers.
“Using the RealWear HMT-1’s high-definition camera, flashlight, array of microphones and voice-activated controls, dealership service technicians can safely demonstrate technical issues to the engineer and get immediate real-time support. Ford engineers can also control the direction of the camera, take photos and notes and even share screens from service bulletins and wiring diagrams with the technician via the built-in display on the headset, thereby allowing them to remain hands-free while conducting the repairs,” said Ford.
“With this technology we can see exactly what the technician sees and guide them during the repair of the vehicle,” said Pieter Verster, service engineering operations director for Ford Middle East and Africa. “The system, which is linked to Ford’s global IT network, logs each case and builds up a comprehensive database for future reference and fault diagnosis – thus giving all dealers access to all technical issues encountered, and how they were resolved.”
Source: QuickPic
